What do you need help with?
Select the type of issue you're facing and go straight to the solution.
Account
Registration, Login & Profile
Payment
Deposits & Withdrawals
Bonus
Offers & Promo Codes
Game
Policy & Technical Issues
Security
Password & Verification
Mobile
App & Browser Issues
How does the ace67 com Help Center work?
On any online platform, you're bound to run into issues at some point — a stuck payment, a login problem, or a missing bonus. At times like these, having a capable support team makes all the difference.
ace67 com-'s Help Center is active 24 hours a day, 7 days a week. The entire support system is operated in Bengali with Bangladeshi players in mind. Don't worry if you don't speak English — just write in Bengali and our team will understand.
You can reach us via Live Chat, email, or phone. Most common issues are resolved through Live Chat within five minutes.
- Full Support in Bangla
- 24-Hour Live Chat Support
- Avg. response time under 5 minutes
- Experienced & Trained Support Team
How to Contact Us
Reach out to ace67 com through any of the channels below for assistance.
Live Chat
The fastest way to get help. Click the chat button on any page of the site and get instant assistance.
Email Support
For complex issues or if you need to send screenshots or documents, drop us an email. We typically respond within 2–4 hours.
Phone Support
For urgent matters where you need to speak to someone directly, give us a call. Phone support is available from 9:00 AM to 12:00 AM.
Account Issues
The most common issue reported at ace67 com involves account login or registration. Below are quick fixes for the most frequent problems.
Click the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password.
Upload a photo of your national ID or passport. Verification is typically completed within 24 hours.
Too many incorrect password attempts will temporarily lock your account. Contact us via live chat for an immediate fix.
Only one account can be registered per mobile number. If you already have an account, there's no need to create a new one — just log in.
Payment Support
Having trouble with a deposit or withdrawal? ace67 com's payment support team is always on hand to help you resolve it fast. We cover all payment methods — Mobile Pay, Nagad, Rocket, and bank transfer.
If your account hasn't been credited after a deposit, there's no need to worry. Funds are usually reflected within 5–15 minutes. If it takes longer, contact us via live chat with your transaction ID.
Contact us via Live Chat with your transaction ID. Funds will be added manually within 15 minutes.
First check whether your wagering requirements have been met. If the issue persists, contact our support team.
Payments can be declined due to limits or incorrect details. Please try again with the correct information.
Ace67 com uses SSL encryption. Your financial information is fully protected.
Bonus & Promo Support
Ace67 com regularly offers a variety of bonuses. Players sometimes contact support because they haven't received a bonus or aren't sure how to use it. Here's some useful information on common bonus-related questions.
Every bonus comes with specific terms and conditions. The wagering requirement means you must place a set amount in bets before withdrawing bonus funds. For example, a 20x wager on a BDT 100 bonus means you need to place BDT 2,000 in bets.
- If you haven't received a bonus, verify that the promo code was entered correctly
- Bonuses may be forfeited if multiple accounts are detected from the same IP address or device
- Bonus must be used before it expires
- Withdrawals will be held if wagering requirements are not met
- If anything is unclear, reach out via live chat and our team will walk you through it right away
Resolution Time by Issue Type
Here's a quick overview of how long ace67 com's support team typically takes to resolve different types of issues.
| Issue Type | Standard Resolution Times | Contact Channels | Priority |
|---|---|---|---|
| Login or Password Issues | 5–10 Minutes | Live Chat | Urgent |
| Deposit Not Credited | 15–30 minutes | Live Chat / Email | Urgent |
| Withdrawal Delay | 1–24 hours | Normal | |
| Bonus Not Received | 1–3 hours | Live Chat / Email | Normal |
| Game Not Loading | 10–20 minutes | Live Chat | Normal |
| Account Verification | 12–24 hours | Regular | |
| Complaints & Appeals | 24–72 Hours | Regular |
Issues Using ace67 com on Mobile
Most players in Bangladesh use ace67 com on mobile. Some mobile-specific issues tend to come up from time to time, and most of them can be fixed on your own.
Page Not Loading
Clear your browser cache and cookies, then try again. For the best performance, we recommend using Chrome or Firefox.
Game Crashing Mid-Session
This is usually caused by a weak internet connection. Switch to Wi-Fi or a stronger mobile data signal. Your game history is saved, so you won't lose any funds.
Not Receiving Notifications
Go to your phone's settings and enable notifications for ace67 com so you never miss a bonus or game update.
Display Not Rendering Correctly
Keep your browser zoom level at 100%. If you're running an older browser version, update it — otherwise ace67 com may not display correctly.
Help Center – FAQ
Responsible Gaming Support
Ace67 com believes gaming should be fun, not stressful. If you feel gaming is having a negative impact on your daily life, please speak with our responsible gaming team. We can help you set self-limits, take a cooling-off period, or arrange self-exclusion. Your well-being is our top priority.
Still not resolved?
The ace67 com support team is always here for you. Log in now and get help via live chat.